Managing difficult conversations

Overview

This course specifically supports staff to manage difficult conversations with a variety of different stakeholders.

Course Audience:

Team managers and professionals interested in learning how to manage conversations in the business setting.

Learning outcomes:

  • Understanding conflict,
  • elements that make conversations difficult,
  • power structures within conversations,
  • dos and don’ts of difficult conversations,
  • preparation and control of difficult conversations,
  • Initiating the conversation,
  • dealing with resistance and making tough decisions. 

Apply Now

Submit your course enquiry form. Once you’ve submitted your enquiry form, our team will review it and be in touch within 1-2 business days to confirm your enrolment and provide you with all the information you need to get started.