Constructive conversations

The aim of this course is to support managers in having a constructive conversation about this.

• Preparing and structuring conversations with a staff member about something that they may be uncomfortable about
• Exploring potential sensitivities and how these can be managed effectively
• Active listening
• Negotiation and influencing skills
• Managing challenge and ensuring a fair and supportive approach and supporting health wellbeing and welfare (your own and that of your team member/s)